0

FAQs

To place an order for a custom-designed item, follow these steps:

  1. Browse our product catalog on [site_domain]
  2. Select the item you want to customize
  3. Click on “Custom Design” option
  4. Upload your design or describe your idea in the provided field
  5. Our admin team will contact you to discuss the design details
  6. Once the design is finalized, proceed to checkout and complete your purchase

At [site_title], you can customize a wide range of products, including:

  • T-shirts
  • Caps
  • Hoodies
  • Tote bags
  • Phone cases
  • And more! Check our website for the full list of customizable items.

Order processing and delivery times vary depending on the product and customization:

  • Standard, non-customized items: 1-3 business days for processing + 5-7 business days for shipping
  • Custom-designed items: 3-5 business days for processing + 5-7 business days for shipping For exact delivery estimates, please check the product page or contact our customer service.

Currently, [site_title] only ships within India. We apologize for any inconvenience this may cause to our international customers. We’re working on expanding our shipping options in the future.

We offer a 7-day return window for eligible items. Custom-designed or personalized products are not eligible for return unless they are defective. Please refer to our detailed Return and Refund Policy on our website for more information.

You can cancel your order within 24 hours of placing it, provided that the order has not yet entered the production phase. For custom orders, cancellation may not be possible once production has begun. Please contact our customer service team as soon as possible if you need to cancel an order.

We accept the following file formats for custom designs:

  • PNG
  • JPEG
  • AI
  • PDF For best results, we recommend high-resolution images (at least 300 DPI) or vector files.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website [site_domain] or on the courier’s website.

For any other questions or concerns, please don’t hesitate to contact our customer service team at info@[site_domain]. We’re here to help!