Refund and Returns Policy
At [site_title], we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we’ve implemented this Return and Refund Policy. Please read this policy carefully to understand your rights and obligations when making a return or requesting a refund.
1. Return Eligibility
1.1 7-Day Return Window
For eligible items, [site_title] offers a 7-day return period. This means you have 7 days from the date of delivery to initiate a return for qualifying products.
1.2 Eligible Items
The following items are eligible for return within the 7-day window:
- Non-customized t-shirts
- Non-customized caps
- Standard, non-personalized fashion accessories
1.3 Non-Returnable Items
Please note that the following items are not eligible for return:
- Customized or personalized products
- Intimates and hygiene products
- Items marked as “Final Sale” or “Non-Returnable”
2. Condition of Returned Items
To be eligible for a return, your item must be:
- In the same condition as you received it
- Unworn, unwashed, and unaltered
- In its original packaging
- Free from any signs of use or damage
3. Return Process
To initiate a return:
- Contact our customer service team at [contact email/phone] within 7 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and provide a return authorization if your item is eligible.
- Ship the item back to us using the provided return address.
4. Refunds
4.1 Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Refunds are typically processed within 5-7 business days after inspection.
4.2 Refund Method
Refunds will be issued to the original payment method used for the purchase.
4.3 Refund Amount
The refund will include the full purchase price of the returned item(s). Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a return and replacement at no additional cost to you.
7. Custom Orders
Please note that custom-designed or personalized items created to your specifications are not eligible for return or refund unless they are defective or significantly not as described.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Website: [site_domain] Email: info@[site_domain] Phone: +91 99999 99999
We reserve the right to modify this policy at any time. Any changes will be posted on our website.
Thank you for shopping with [site_title]. We appreciate your business and are committed to providing you with the best possible shopping experience.
